Help

Most questions are one of these five. If yours isn't, the email is at the bottom.

Where is the thing I bought?

Bought on the store or on Gumroad: everything is in your Gumroad library, under the email you used at checkout. Vault zips, PDFs, videos, license keys, Notion and Trello links. No account needed to buy, but creating a free one keeps the library in one place.

Invited to Knowii (any reason): you have at least Explorer access, plus the spaces of every product you own. The map explains which is which.

Subscribed to Knowii on knowii.net (Circle): your bonuses live inside Knowii, in the product spaces and the Courses area, unlocked per tier. Workshop recordings are in the Events and Office Hours archive.

The free checklist and the Obsidian guide: the link came with your newsletter welcome email or your Gumroad purchase email. If you were supposed to get them as part of something else (a Knowii tier, a bundle, the Knowledge Worker Kit), they aren't delivered automatically: ask me and I'll send the link.

I subscribed to Knowii and nothing happened

I send every Knowii invite myself, within 24 to 48 hours. If it's been longer, or you can't find the email, write to sebastien@developassion.be with the email you paid with.

Refunds, cancellations, mistakes

Thirty-day money-back guarantee on every product, no questions. Subscriptions are managed from your Gumroad account (or Circle, if that's where you joined). Details in the store FAQ; the store help page has the rest.

Students and tight budgets

Ask. I'd rather you learn than wait. Same email.

Updates, articles, news

Every buyer, from any channel, is subscribed to my newsletter. That's where product updates are announced. Everything I publish lives at dsebastien.net: articles, newsletter, news.

Contact

sebastien@developassion.be, or a post in the relevant Discussions space in Knowii (faster, and others learn from the answer).